Terms and Condition | Privacy Policy

1. Who We Are

MundoServ (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. For the purposes of the General Data Protection Regulation (GDPR), we act as the data controller when you use our website.

Data Controller: MundoServ
Email: [email protected]
Registered Location: Zuid-Holland, The Netherlands

This means we determine the purposes and means of processing your personal data, ensuring it is handled in accordance with this policy.

2. Information We Collect

• Contact Form: When you contact us, we collect your name, email address, and any other information you include in your message.
• Newsletter Subscription (If applicable): We collect your email address and any additional details you provide when subscribing.
• LocalStorage (Theme Toggle): We use your browser’s LocalStorage to remember whether you prefer dark or light mode. This does not store or transmit personal data to our servers.

We do not knowingly collect any special categories of personal data (e.g., race, religion, health data, etc.).

3. How We Use Your Information

Your personal data is processed for the following purposes:

• To respond to inquiries and provide customer support.
• To manage any newsletter you have voluntarily subscribed to (when available).
• To understand how users interact with our site, so we can improve our services and user experience.

We only process your data where we have a lawful basis—such as your consent (e.g., submitting a contact form) or our legitimate interests (e.g., to improve our services) without overriding your rights and freedoms.

4. Legal Grounds for Processing (GDPR)

Under the GDPR, we rely on the following legal bases to process your personal data:

• Consent: When you voluntarily provide your data via our contact form or subscribe to our newsletter.
• Legitimate Interests: For ensuring the proper functioning and improvement of our website and services, provided this does not override your rights and interests.

5. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. For example, we retain contact form data until we have resolved your inquiry. If you subscribe to a newsletter, we retain your email address until you unsubscribe or opt out.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. Your data is stored on secure servers with access limited to authorized personnel.

7. Sharing Your Information

We do not sell or trade your personal data. We may share your information only in the following situations:

• Legal Requirements: If we are required to do so by law, court order, or other legal process.
• Service Providers: We may use trusted third-party processors (e.g., email newsletter providers) that act on our behalf and are contractually obligated to protect your data.

8. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data.
• Rectification: Ask us to correct any inaccurate or incomplete data.
• Erasure (Right to Be Forgotten): Request deletion of your data, subject to legal obligations.
• Restriction & Objection: Restrict or object to certain processing activities.
• Data Portability: Receive a copy of your data in a machine-readable format, where applicable.
• Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at [email protected]. We aim to respond within 30 days or as required by applicable law.

9. Cookies & Tracking

Do We Use Cookies?
Currently, our website does not set or use cookies. Instead, we use LocalStorage to remember your theme preference (dark or light mode). This does not involve storing or transmitting any personal data to our servers.

If we introduce analytics or other third-party tracking tools in the future, we will update this policy accordingly and implement any required cookie consent mechanisms to comply with GDPR and other regulations.

10. International Data Transfers

We primarily store and process data within the European Economic Area (EEA). If we transfer personal data outside the EEA, we will ensure adequate protection by using recognized legal mechanisms (e.g., Standard Contractual Clauses).

11. Minors

Our services are not directed to children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us to have it removed.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the “Effective Date” at the top of this document. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

MundoServ
Zuid-Holland, The Netherlands
[email protected]

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.